Cart
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

General Questions

  1. What is Soghato?

    Soghato is an online marketplace that brings together local products, cultural specialties (“soghats”), and handmade items from all cities and villages of Pakistan. We connect buyers with talented sellers and artisans offering authentic foods, crafts, and souvenirs.

  2. How does Soghato work?

    Sellers list their unique products, including food, clothing, handicrafts, and other local specialties. Customers can browse, purchase items, and have them delivered to their doorstep, locally or internationally.

  3. Which payment methods does Soghato accept?

    We accept: Cash on Delivery (COD) (for local orders). Credit/debit cards. Bank transfers. Online payment gateways.

  1. How do I place an order on Soghato?

    Placing an order is easy: Browse products by category, region, or keywords. Add desired items to your cart. Proceed to checkout, choose a payment method, and confirm your order. You will receive a confirmation email or SMS.

  2. Which payment methods does Soghato accept?

    e accept: Cash on Delivery (COD) (for local orders). Credit/debit cards. Bank transfers. Online payment gateways.

  3. Can I track my order?

    Yes! Once your order is dispatched, you’ll receive an SMS/email with tracking details from our delivery partners.

  4. Do you ship internationally?

    Yes! Soghato ships internationally to selected countries. Shipping charges and delivery times depend on your location. Customers are responsible for any customs duties or taxes.

  5. What is Soghato’s return policy?

    We only accept returns for: Damaged items. Defective products. Incorrect items received. Returns must be requested within 48 hours of receiving the order. Perishable food items are non-returnable unless they are damaged or incorrect. 8. How long will it take to receive my order? Orders are delivered within 3-7 working days for local shipments. International orders may take 10-15 working days, depending on location. For Sellers 9. How can I sell my products on Soghato? To become a seller: Sign up on our platform and fill out the seller registration form. Upload your product details, including clear photos, descriptions, and prices. Start selling and fulfilling orders!

  6. What products can I sell on Soghato?

    Sellers can list: Local food specialties (sweets, snacks, chutneys, etc.). Handicrafts (pottery, embroidery, textiles, jewelry). Regional and cultural souvenirs (Ajrak, shawls, khussas, etc.). Clothing, home decor, and artisan-made items.

  7. How much commission does Soghato charge?

    Soghato charges a commission of 10-20% per sale, depending on the product category.

  8. How do I get paid as a seller?

    Once your order is delivered and confirmed by the buyer, your payment is processed and transferred to your provided bank account.

  9. Who handles shipping for the sellers?

    Soghato has partnered with trusted courier services. Sellers must prepare their orders within the timeframe and share tracking details with us for smooth deliveries.

  10. Can I remove or update my products later?

    Yes! You can add, remove, or update product details and inventory at any time via your seller dashboard.