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Frequently Asked Questions

About Soghato

  1. What is Soghato?

    Soghato is an online marketplace offering authentic Pakistani souvenirs, regional foods, handicrafts, and cultural products from cities and villages across the country.

  2. What does “Soghat” mean?

    “Soghat” is a traditional word meaning a gift or specialty brought from a specific city or region.

  3. Is Soghato available all over Pakistan?

    Yes, we deliver to all major cities and most towns across Pakistan.

  1. How do I place an order?

    Simply browse our website, add items to your cart, and proceed to checkout. You’ll receive a confirmation message shortly.

  2. Are all products original and authentic?

    Yes. We directly source products from trusted local vendors, artisans, and family businesses.

  3. Are the food items fresh?

    Absolutely. We only stock fresh batches and ensure quick delivery to maintain quality.

  4. Can I pre-order an out-of-stock product?

    In most cases, yes. Contact our support team to check availability or place a backorder.

  5. Do you offer product customization?

    Yes, for selected items. Contact us to discuss custom orders, especially for gifts and bulk items.

  1. How long does delivery take?

    Delivery typically takes 3–7 working days, depending on your location.

  2. Do you deliver to remote areas?

    Yes, we try our best to reach all accessible locations in Pakistan.

  3. What are your delivery charges?

    Charges vary by weight and location and are clearly mentioned at checkout.

  4. Can I track my order?

    Yes. A tracking ID is shared via SMS or WhatsApp once your order is dispatched.

  5. Do you offer urgent or same-day delivery?

    Currently, we do not offer same-day delivery, but we may assist with urgent orders in major cities on request.

  1. What payment methods do you accept?

    We accept: Bank Transfers, JazzCash, EasyPaisa, Cash on Delivery (COD)

  2. Is COD available for all orders?

    Yes, Cash on Delivery is available across Pakistan.

  3. Is my payment information secure?

    Yes. We use secure and verified payment methods and never store your banking details.

  1. Can I return or exchange a product?

    Yes, if the product is damaged, expired, or incorrect. You must contact us within 48 hours of delivery.

  2. Who pays for return shipping?

    If the mistake is from our end, we’ll cover it. Otherwise, the buyer bears the return shipping cost.

  3. How do I request a refund?

    Message us via WhatsApp or email with your order details. Refunds are processed within 5–7 business days.

  4. Do you offer refunds for COD orders?

    Only if the product is damaged or incorrect and reported within 48 hours.

  1. Do you sell clothes or accessories?

    Yes, we offer traditional wear like Ajrak, shawls, and handmade accessories.

  2. Do you offer organic or natural products?

    Yes. We stock natural items like Shilajit, Himalayan salt, and herbal products.

  3. Can I buy regional sweets and snacks?

    Definitely! From Gulab Jamun to Sohan Halwa, we have a wide selection.

  1. Can I sell my products on Soghato?

    Yes! We welcome artisans and vendors to partner with us. Contact us to get started.

  2. What kind of products can I list?

    Any cultural, traditional, or locally made product that represents a region of Pakistan.

  3. Is there a fee to sell on Soghato?

    We offer flexible partnership plans. Get in touch for details.

  1. How can I contact Soghato?

    WhatsApp: +92 332 3016250 Email: [email protected] Instagram & Facebook: @soghato.pk

  2. What are your customer support hours?

    We are available 24/7, Monday to Sunday.

  3. Do you have a physical store?

    Yes. Address: Ramzan Services, Aslam Plaza, Fawara Chowk, Attock City

  4. Can I suggest a product or vendor?

    Absolutely! We love recommendations. Send us details, and we’ll explore the opportunity.