Policies of Soghato
Soghato Policies
Welcome to Soghato!
To ensure a smooth experience for all our customers, artisans, and partners, we have outlined our key policies below.
Please read them carefully to understand how we operate and ensure transparency.
1. Shipping Policy
Delivery Time: Orders will be shipped within 3-7 working days depending on the origin of the product and the delivery location.
Shipping Partners: We partner with trusted courier services to ensure timely and safe delivery of all items.
Delivery Areas: We deliver across Pakistan and internationally (where applicable).
Shipping Fees:
Local orders: Shipping fees are calculated based on product weight and delivery city.
International orders: Shipping charges vary based on location and order size. Customers are responsible for any customs duties or taxes.
Tracking: Once your order is dispatched, you will receive an email or SMS with tracking details.
Delay Notification: In case of unforeseen delays, you will be notified promptly via email, SMS, or phone call.
2. Return & Exchange Policy
We strive to ensure your satisfaction, but if you need to return or exchange an item, our policy is as follows:
Eligibility:
Items can only be returned if they are damaged, defective, or incorrect.
Food and perishable items are non-returnable unless damaged or incorrectly sent.
Return Request:
You must report any issues within 48 hours of receiving the product by emailing us at [[email protected]].
Provide order details and images showing the issue (damage or defect).
Timeframe:
Returns must be shipped back to us within 7 days of approval.
Refund Method:
Approved refunds will be issued via the original payment method or as store credit.
Exchange:
Eligible items will be replaced based on availability. If the replacement is not available, a full refund will be issued.
Shipping Costs: Return shipping costs will be covered by Soghato only in cases of damaged or incorrect products.
3. Payment Policy
Payment Methods:
We accept Cash on Delivery (COD), credit/debit cards, bank transfers, and online payment gateways.
Payment Confirmation: Once payment is confirmed, you will receive an order confirmation email or SMS.
Security: All payment data is encrypted and handled securely through trusted payment partners.
4. Cancellation Policy
Orders can be cancelled within 24 hours of placement.
To cancel an order, please email us at [[email protected]] with your order number.
Refunds for prepaid orders will be processed within 5-7 working days.
Once an order has been dispatched, it cannot be cancelled.
5. Privacy Policy
We take your privacy seriously. Our Privacy Policy outlines how we collect, store, and use your data:
Data Collection: We collect information such as your name, address, phone number, and payment details to fulfill orders.
Data Security: Your information is stored securely and will not be shared with third parties except for order fulfillment purposes (couriers, payment processors).
Communication: With your consent, we may send promotional updates, offers, or newsletters. You can opt-out at any time.
Cookies: We use cookies to improve site performance and personalize user experience.
6. Seller Policy
At Soghato, we believe in building strong partnerships with our sellers and artisans. Below are our guidelines for listing products:
Product Approval: All products must meet quality and authenticity standards.
Product Listing:
Clear images, accurate descriptions, and fair pricing are required.
Sellers must update inventory regularly.
Commissions: Soghato charges a 10-20% commission on each sale depending on the product category.
Timely Shipping: Sellers are responsible for ensuring items are shipped within the agreed timeframe.
Customer Service: Sellers must promptly respond to customer inquiries or complaints to ensure a smooth buying experience.
Violations: Sellers failing to adhere to our policies may be suspended or removed from the platform.
7. Terms of Service
By using Soghato, you agree to the following:
You will provide accurate personal and payment information.
You will not attempt to misuse or disrupt the website or its services.
Soghato reserves the right to update terms at any time.
Disputes will be resolved in accordance with the applicable laws of Pakistan.
8. Customer Support
We’re here to help you!
For inquiries, issues, or support, please contact us:
Email: [[email protected]]
Phone: +92-300-1234567
Live Chat: Available on our website during working hours.
9. Disclaimer
Product colors, textures, and sizes may slightly vary due to handmade nature or screen resolution differences.
Soghato is not responsible for delays caused by courier services or unforeseen circumstances (e.g., natural disasters).
Food items are sourced from verified local producers to ensure safety and quality but may not cater to specific allergies.
By shopping on Soghato, you are supporting Pakistani artisans and preserving the cultural heritage of our beautiful country. Thank you for being part of our journey.